Terms & Conditions

Using the Anything Left-Handed website:

1) Terms and conditions (the small print)

Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the anythinglefthanded.co.uk website (“site”). By accessing this websie and / or placing an order, you agree to be boun by these Terms & Conditions.

This site is owned and operated by Anything Left-Handed Ltd (“ALH”, “we”, “us”). Registered address – 1st Floor, Sterling Centre, 9 Eastern Rd, Bracknell RG12 2PW  United Kingdom. Registered in England and Wales, company number 937338, VAT no. – GB 238 5389 30.

2) Intellectual rights

All rights, including copyright, in this website are owned by or licensed to ALH. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of ALH. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.

3) Links to Third Parties

The site may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept any liability in respect of either the contents or your use of these websites.

4) Accuracy of Content

We have taken reasonable care to ensure that the information provided within this site is accurate, in particular that prices shown are correct at the time of publishing and that all products have been fairly described. On the individual product pages, pricing for items is shown inclusive & exclusive of VAT (and exclusive of delivery charges).  On the order confirmation, the prices are shown EXCLUSIVE of VAT. VAT is then shown separately where applicable, Whilst we have tried to display product colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

5) Limitation of Liability

Nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury caused by the negligence of ALH. However, in all other circumstances we will not accept liability for any loss or damage of any kind suffered as a result of using this site, including use of the information provided within this site.

6) Damage to your Computer

We make all possible effort to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any websites accessed through it, will not damage your computer. We shall not be liable for any loss or damage deemed to be a result of using this website.

7) Account Security

It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

8) Order Acceptance

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order. No contract will be formed until you receive confirmation from us that we have accepted your order.

We may refuse to accept an order:

a) Where goods are not available

b) Where we cannot obtain authorisation for your payment

c) If there has been a pricing and / or product description error

d) If voucher / coupon code (s) have been used inappropriately; or

e) If you do no meet any eligibility criteria set out in our terms & conditions

You are responsible for the safe disposal of all packaging materials used to ship your order - the carrier cannot take these away with them.

9) Deliveries Disclaimer

We will endeavour to meet any date stated for delivery. We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. In order to process your order, we may need to pass on your information to a 3rd party such as, but not limited to, Royal Mail or Fedex. If we are exporting your order, you authorise us to act on your behalf to provide any information required by your country's customs service (or equivalent).

10) Cancellation & Returns:

10.1 If you are a consumer (someone who is not dealing in the course of a business) and you wish to cancel your order:

(a) you can notify us by email before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 10.3 below.

10.2 If you are a business customer, you may only cancel an accepted order with our consent on such terms as we shall determine, which may include - but not be limited to, the payment of a cancellation fee.

10.3 If you are a consumer, you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The cost of returning goods to us shall be borne by you unless items are deemed to be faulty or damaged on arrival in which case we will refund the return shipping costs on receipt of the goods. This right of return does not apply to business customers, unless the goods are in breach of any warranty contained in our terms and conditions. All goods for return must be in a re-saleable condition, including relevant packaging and cases. When returning fauty items, we will only refund the cost of standard 1st or 2nd Class postage  (we recommend obtaining proof of postage from your post office) - if you choose to use a higher cost service or are returning non faulty items, this will be at your cost.

10.4 You must contact us within 3 days of the arrival of the goods to notify us of a delivery that is a shortage/missing item.

10.5 If you are a consumer, as soon as we receive the goods back from you, we will full refund the card used to pay for the goods or exchange the goods as appropriate.

The rights to return the goods to us as referred to in clause 10.3 will not apply in the following circumstances:

(a) in the event that the product has been used;

(b) where you are a business customer, rather than a consumer.

This does not affect your statutory rights.

11) Messages Disclaimer

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to remove any such comments from your order.

12) Suspension of site

We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions.

13) Privacy

13.1 We treat any information you provide to us in using our Website ("Personal Information") as confidential.

13.2  When you shop on the Website we will ask you to input Personal Information (such as name, e-mail address, address, telephone number, product selections, payment information and a password). We will keep a copy of any email correspondence between us, to monitor our sales and customer service. We may also collect information about the website pages you viewed. If you telephone us, we may record telephone conversations for quality purposes.

13.3 We use your Personal Information only for processing your orders; for statistical purposes in improving and administering this Website: and if you consent to notify you of our products or special offers that may be of interest to you. We will not transfer your Personal Information to any third parties except for order fulfilment purposes or when legally obliged to do so.

13.4 We use cookies to keep track of your shopping and to allow you to retrieve your shopping cart at any time. You may set up your computer to reject cookies, however that will mean that you will be unable to shop on our Website.

14) GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

15) VOUCHER CODES / E-Mail offers

All voucher codes used throughout the site are offered on a conditional basis.  Many voucher codes exclude certain items and exemptions because our prices are already so low on some products we cannot offer any further reductions, and  are subject to change at any time.   We reserve the right to withhold these discounts on an ad-hock basic and with no notice given. Any minimum order values quoted exclude VAT and delivery charges where applicable.

Via the Left Handers Club, we occasionally issue voucher and promotional codes which provide extra savings on some of our products, and we recommend that you join the Left handers Club to ensure you get all the best deals

All prices are subject to change. Due to the delay between posting offers and customers placing orders the prices displayed in mailers / e-shots are to be used as a guideline only.