Customers outside the United Kingdom

A very warm welcome to all our visitors!

We have over 40 years experience of delivering left-handed items to customers all around the world from our base near London in the UK and, wherever you are in the world, you will get the same great service and guarantees from us! Last year, we delivered Internet orders to satisfied customers in more than 100 different countries.

Worldwide service

You can get full information on our delivery details page, but we just want to assure our worldwide customers of a few important things:

	We pack all our goods carefully in protective padded envelopes or parcels so they should arrive in the same condition we sent them. We use postal and airmail services that should deliver your order safely within 7 working days of us receiving it .
	Our “no questions asked” replacement and refund guarantee applies in exactly the same way wherever you are in the world – if you do not like our products for whatever reason (or no reason at all), you can return them for a full refund of the product cost.
	We apply the same stringent rules for credit card security, personal privacy and data protection worldwide – your details are safe being processed on our secure server
	We will charge your credit or debit card in £ Sterling at the prices shown on your order confirmation and your card company will convert to your local currency at their standard rates for the day – you will usually see both the £ Sterling and local currency amounts on your card statement.
	You will receive our great service and security wherever you are in the world, so would you like to visit our shop and see some of the great left-handed things we could send you? YES PLEASE!

Delivery times and charges

Most orders are despatched by airmail on the working day after they are placed on our web site.

Please click here to see full details of our delivery zones and charges

Currency considerations

We display prices and shopping baskets in £ Sterling with an indicative US Dollar price in brackets. This is based on a fixed exchange rate that we change on a regular basis and there is also a currency converter in our shopping basket to allow you to convert to any currency at current rates.

We will charge your card in £ Sterling and, if appropriate, your credit card company will convert at their current rate to your local currency. You should see our company name and both the £ Sterling and local currency amounts on your credit card statement. This is exactly the same process that happens if your use your card in a shop or restaurant outside your own country.

You can determine the value of your order in your local currency by clicking on the currency converter link on our basket and checkout pages then selecting your currency (the order total is inserted automatically).

If you want the check currency rates from other sources, you can type a currency conversion question into the Google search box and get an answer, e.g. search for “30 uk pounds in us dollars”.

Or you can use a currency conversion website like www.xe.com/ucc/ or the Yahoo currency converter here http://finance.yahoo.com/currency-converter

Note that the rate your card company use to convert the amount for your card statement may be slightly different, but it should be pretty close.  We do not make any charges for using a credit card whatever currency your account is in and it is unlikely your card company will make a charge.

Duty and import regulations

If you are purchasing from outside the UK, you may be subject to import duties or other taxes levied by your customs authorities. You will be responsible for any additional charges as we have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Parcels sent by standard post are often delivered without being picked up for duty or tax but there is no guarantee you will not be charged.  Parcels sent by Courier are nearly always picked up by customs and charged. 

We have had examples of duty being charged at rates of up to 70%.  If you do not make the duty payment and accept the parcel it will eventually be returned to us.  Once we receive it back, we can refund you the cost the the actual items but cannot refund the original delivery charge and will deduct any other costs that we incur related to the parcel.

Payment using credit / debit cards

You can pay for your order using most major credit and debit cards all credit card and payment details are processed by a secure third party specialist (CreditCall). We never see your card details and do not store any card information.

We will charge your card in £ Sterling and your credit card company will convert at their current rate to your local currency. You should see our company name and both the £ Sterling and local currency amounts on your credit card statement.

Guarantee and returns

Our guarantee that you will love our products applies anywhere in the world. If you are not happy for any reason we will refund the full cost of the products. See our Ordering Information page for full details

Have fun!

We hope you enjoy our web site and we know you will love our products, so have fun!

If you need help or reassurance

We would love to hear from you.

Click here to send a message to our Customer Service Team

Phone us on: 0044 1737 888269
(but remember we are on GMT – 5 hours ahead of US Eastern Time and 8 hours ahead of US Pacific Time)

Write to us at:
Anything Left-Handed Limited
PO Box 3149
COULSDON
CR5 9EG
United Kingdom

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