Delivery Countries, charges and times

We try to provide a fair service at a reasonable cost to all left-handers worldwide and to break-even overall on packing and delivery costs and charges to customers.

We are based in the United Kingdom but we want to treat all our customers all round the world fairly. To keep things simple, we charge a fixed amount for delivery depending on your location and the value of your order as shown in the table below.
Click the region name in the table or scroll down to see the full list of countries in each region.

 

Region
Orders
up to £40.00
Orders
over £40.00
Normal
delivery time
**
United Kingdom and BFPO
£4.95
£4.95
2-4 days
Europe (EU)
£5.95
£6.95
4-10 days but please allow at least 2 weeks before contacting us
Worldwide Airmail zone:
Europe (Non-EU), United States, Canada, Australasia, Japan and all other airmail areas
£5.95
£7.95
5-15 days but please allow at least 4 weeks before contacting us
Airsure tracked airmail required
Brazil, Hong Kong, Malaysia, Singapore
£10.55
£12.55
4-6 days but please allow at least 2 weeks before contacting us
Airsure tracked airmail optional
(see list of countries below)
£10.55
£12.55
4-6 days but please allow at least 2 weeks before contacting us
Countries for Courier delivery only
(see list of countries below)
Low rate
£24.95
High rate
£29.95
Low rate
£32.95
High rate
£39.95
3-6 days
Countries that we cannot deliver to
(see list of countries below)
n/a
n/a
n/a

More information on the thinking behind our delivery charges
Click here if these charges seem too high to you

Why do you have to pay for a UPS courier?

Will I have to pay any additional amounts for customs duty or taxes?

Click here to see a full alphabetic list of countries with their delivery zones

Lost parcels

 

** This is the delivery time from the day you place your order online, e.g. for UK, we despatch the next day and First Class post should arrive the working day after that.

Charges in other currencies (Euro at 1.16 and US Dollar at 1.59)

Region
Orders up to Eur £46.40
Orders over Eur 46.40
Europe (EU)
Eur 6.90
Eur 8.06
Region
Orders up to USD 63.60
Orders over USD 63.60
Worldwide Airmail zone:
Europe (Non-EU), United States, Canada, Australasia, Japan and all other airmail areas
USD $9.46
USD $12.64
Countries for Courier delivery only
(see below)
Low rate
USD $39.67

High rate
USD $47.62

Low rate
USD $52.39
High rate

£63.52

Countries that we cannot deliver to
n/a
n/a

The charge for your order will be shown on our checkout screen once you have chosen your delivery country.

United Kingdom

Normally parcels will be sent by First Class mail but depending on the weight and your location we may use the UPS tracked parcel service at no additional cost to you.

United Kingdom
Guernsey
Jersey
BFPO Postcodes

 

Europe (EU)

Parcels will usually be sent by airmail post

Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovak Republic
Slovenia
Spain
Sweden

 

Worldwide airmail

These are the countries outside the EU where we are happy to send parcels by airmail and have not had problems with deliveries

Andorra
Antigua and Barbuda
Australia
Bahamas
Bahrain
Barbados
Bermuda
Canada
Croatia
Egypt
Falkland Islands
Hong Kong
Iceland
Israel
Japan
Kuwait
Liechtenstein
Macedonia
Mexico
Monaco
New Zealand (Aotearoa)
Norway
Oman
Puerto Rico
Qatar
San Marino
Singapore
Switzerland
United Arab Emirates
United States
Vatican City State (Holy See)
Virgin Islands (British)
Virgin Islands (U.S.)

Airsure tracked airmail required

These are countries that we have had difficulty delivering to by normal airmail but are covered by the Royal Mail Airsure tracked  airmail service.  We charge you the additional cost of £4.60 above normal airmail for this service (but it it a lot cheaper than the alternative of ousing a courier!).

Brazil
Hong Kong
Malaysia
Singapore

Airsure tracked airmail optional

For these counties we can deliver by standard airmail but the Airsure service will give you priority delivery which is at least one day faster than airmail and you will be able to track your parcel online.  We do have to pass on the additional cost of £4.60 on top of normal airmail rates.

Andorra
Australia
Austria
Belgium
Canada
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Iceland
Ireland
Latvia
Liechtenstein
Luxembourg
Malta
Monaco
Netherlands
New Zealand
Portugal
Spain
Sweden
Switzerland
United States

Courier delivery only

There are some countries where the local postal delivery service does not seem reliable and in our experience most parcels do not arrive with the customer if sent by standard airmail. We are happy to deliver to these countries but will only do so using a tracked courier service with UPS, which costs more but does guarantee your parcel will arrive.

See the important note below of duty and tax charges

Low rate 24.95 / 32.95

Albania
Belarus
Bosnia and Herzegovina
Greenland
Moldova
Turkey
Ukraine

 

High rate 29.95 / 39.95

Algeria
American Samoa
Angola
Anguilla
Argentina
Armenia
Aruba
Azerbaijan
Bangladesh
Belize
Benin
Bhutan
Bolivia
Botswana
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D’Ivoire (Ivory Coast)
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Fiji
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
India
Indonesia
Iraq
Jamaica
Jordan
Kazakhstan
Kenya
Kiribati
Korea (South)
Kyrgyzstan
Laos
Lebanon
Lesotho
Liberia
Libya
Macau
Madagascar
Malawi
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Micronesia
Mongolia
Montserrat
Morocco
Mozambique
Namibia
Nepal
Netherlands Antilles
New Caledonia
Nicaragua
Niger
Nigeria
Northern Mariana Islands
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Reunion
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Solomon Islands
South Africa
Sri Lanka
Suriname
Swaziland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Wallis and Futuna Islands
Yemen
Zambia

 

Countries and areas we cannot deliver to

For countries where UPS do not provide a delivery service, unfortunately we will not be able to accept your order.

Afghanistan
Antarctica
Bouvet Island
British Indian Ocean Territory
Burma
Christmas Island
Cocos (Keeling) Islands
Cuba
East Timor
French Southern Territories
Heard and McDonald Islands
Iran
Korea (North)
Myanmar
Nauru
Niue
Norfolk Island
Pitcairn
Russian Federation **
Rwanda
S. Georgia and S. Sandwich Isls.
Sao Tome and Principe
Somalia
St. Helena
St. Pierre and Miquelon
Sudan
Svalbard and Jan Mayen Islands
Tokelau
US Minor Outlying Islands
Western Sahara
Yugoslavia
Zaire
Zimbabwe

** Russian Federation – For many years we have been able to deliver to Russia but recently we keep getting parcels returned by customs.  We have been advised by our fulfilment company and UPS that since May 2010 Russian customs are refusing all non-document shipments to residential addresses.  When parcels are returned to us we incur significant costs that we cannot recover and customers get annoyed that their goods have not been delivered so we have had to stop taking orders for Russian addresses – sorry.

 

The thinking behind our delivery charges

Our delivery charge is an averaged amount to cover the cost of our packing the order, the padded envelope or other packing materials and the postage cost. It may seem like a lot if you only order a single ruler, but it is very good value of you order heavy products like, books, knives or folders!

Our charges compare favourably with other web businesses and avoid lots of complications:

  • We could charge a fixed price and then so much extra per item, like Amazon, but often people order a number of small items like pens and sharpeners and this would give an unfairly high charge.
  • If we charged by weight, we would be undercharging for items like writing mats that are light but very large
  • The UK post office now charge not just by weight but by size and packet thickness as well which adds more complexity

Overall, we hope we have got the balance right and that the simplicity of a fixed charge is better than the other option of calculating individual order delivery charges based on weight of products and geographical location.

We are not able to calculate special reduced postage charges for individual orders that happen to be for lightweight items and we will not try to charge you extra if you only order heavy things!

If you need any more information, please contact us

Click here to see a full alphabetic list of countries with their delivery zones

If you think our delivery charges are too high…

Customers sometimes think our delivery charge is too high, particularly when only ordering a single low priced item, but there is a good reason for it…

Our product prices and postage charge have to include UK VAT at 20% which we have to pay over to HMRC.  The actual postage cost to send a single ruler or peeler may be between £1.00 and £3.00 depending where it is going but we also have to pay for the fulfilment of the order (warehousing, pick, pack, despatch), which costs us a minimum £3.50 plus the cost of a padded bag, document printing, document envelope to stick on the outside.

This has recently been made even worse by the Royal Mail charging for a minimum weight of 1Kg for small parcels (even though our average parcel is only about 250g.

For larger orders, the packing cost and postage goes up but we keep the charge to our customers at the same fixed rate for all orders up to £40.00 then a little more above that as the weight of the items means the postage cost goes up rapidly. That fixed charge doesn’t seem as big for people ordering £30 or more of products, which is around the average for our orders.

If we are going to stay in business and continue to search out and supply left-handed products and also provide all the free information, newsletters and personal advice for our site visitors, we have to make sure we are at least covering our costs.

We do have a lot of fixed cost in processing an order and it is just not viable if we charge less, even though it can seem like is a lot if you are only ordering a single low value item like a peeler. Best to add a few more items you really want to your order at no extra delivery charge to make it worthwhile :)

We hope that makes sense.

Why do you have to pay for a courier to some countries?

We have sent thousands of parcels all round the world over the last 40 years and in our experience airmail parcels to some countries just don’t seem to reach the customer. If your parcel gets “lost” it involves a big delay for you and your time spent chasing it around and, usually, the cost of sending the whole thing again, often more than once!

That does not give the high standard of customer service that we always aim for, so where we think there could be delivery problems with standard airmail we will still deliver your order, but only using a tracked service from UPS so we know it will definitely get to you.

Unfortunately, there is a much higher cost for that as we have to pay for the UPS service, but we hope you will agree it is worth it to make sure you actually get the left-handed items you are ordering.

There is also an option to pay the extra charge for a courier for any country if you want to make sure your order gets to you quickly and safely with signed-for delivery.

Lost parcels

We usually despatch orders from our warehouse on the working day after they are placed either by First Class post in the UK or Airmail outside the UK.  We use these services to minimise the cost we have to charge customers for delivery, but it does mean there are no tracking details for the parcels.

The vast majority of parcels arrive within the times in our delivery table above.  However, things do sometimes get delayed in the mail, especially over the busy holiday periods, and we also find that sometimes the postal service try to deliver an item but there is nobody there and it is too big to fit in the post box. They normally leave a card when this happens but not always!  Please could you check with your local postal delivery office to see if they are holding it for any reason.

In our experience, most “lost” parcels do actually arrive – usually the day after we have agreed to either re-send the order or refund it!!  We are not able to make a claim for a lost parcel until at least 4 weeks after it was supposed to be delivered.

If your order is one of the exceptions that takes a bit longer than normal to arrive, please bear with us and give it a few extra days to see if it turns up.  If  it has still not arrived, please let us know and we will have to re-send the items for you or refund the order if you prefer.  If you want us to re-send it, please could you confirm your full mailing address when you contact us.

Please be assured that we will definitely deal with it to your complete satisfaction somehow!

Duty and import regulations

If you are purchasing from outside the UK, you may be subject to import duties or other taxes levied by your customs authorities. You will be responsible for any additional charges as we have no control over these charges and cannot predict what they will be.

Customs policies vary widely from country to country and you should contact your local customs office for further information if you are concerned about this. Additionally, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.

From our experience of both sending and receiving good internationally, it seems a lot of the parcels sent by standard airmail can bypass the customs checks and are not picked up for duty charges.  However, if your parcel is being sent by UPS Courier, they nearly always get assessed for duty and UPS will contact you for payment of any duty and tax due before delivering the parcel.

Please note that Anything Left-Handed is not responsible for any duty or tax charges and if any are charged you will need to pay them yourself direct to the delivery company before they will deliver your parcel.

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20 Responses to “Delivery details”

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  1. Ivana says:

    AND HAPPY LEFTHANDED DAY TO ALL!!! :)

  2. Mehrban says:

    Hi.
    Can you help me How can get your products in iran?
    I am lacking access to your shop or credit card and something lick that!
    What can i do now?

  3. cleo says:

    Hi there,
    Can I ask why South Africa is only on your – High rate 29.95 / 39.95?? Is there any way to use the Royal Mail inssted?
    I have parcels delivered monthly from various UK online stores for the past 2 years all using the Royal mail and to date i have not had one go missing … yes i know now im tempting fate :)

    Could you perhaps have a look at this?

    Many thanks
    Cleo

    • Keith says:

      Thanks Cleo. Our own experience is that far too many parcels get lost going to SA but we are looking again at some new Mail services for signed-for interbnational delivery. Unfortunately, that only requires a signature and does not acvually track the parcel once it leaves the UK.

  4. Iryna says:

    I want to buy in your shop some things for my son. I know that you delivery to Belarus only FedEx, but in this case I will pay a heavy customs duty, because I can get by courier an order only 10 euros, and the rest of the amount of duty will be 30%!
    The Post in our country is working normaly and I buy from the UK for a long time and a lot of shops sent Royal mail or Parcel Force. I hadn’t problems so far with delivery and uk’s post or belarussian’s post, Can I ask you to send my order by Royal mail or Parcel Force?
    Thank you

  5. Ivana M. says:

    yeah, what`s with Serbia? :(

  6. hotels discounts says:

    advertising and *********** with Adwords. Anyway I am adding this RSS to my e-mail and could look out for much more of your respective intriguing content. Ensure that you replace this again very soon..

  7. Ivana says:

    You have a great shop, and I would love to order, but my country is outside EU, although in Europe, and it is not listed!
    Yugoslavia DOESN’T EXIST for 10years! So, please be kind to change this in your listing, and put Serbia, somewhere? ;)
    Best regards frocfvdgfdgm Serbia

  8. Ivana says:

    You have a great shop, and I would love to order, but my country is outside EU, although in Europe, and it is not listed!
    Yugoslavia DOESN’T EXIST for 10years! So, please be kind to change this in your listing, and put Serbia, somewhere? ;)
    Best regards from Serbia

  9. Инна says:

    Добрый день…
    Какая стоимость и срок доставки продукции в Беларусь?

  10. Asma says:

    Hello.i have question.why don’t send this product to iran?i’m left handed and this product aren’t available in iran.I have many problem but i can’t access to this tools.pleas direct me.
    Thanks

  11. Dmitriy says:

    Regarding shipments to Russia…

    Well, as far as I know, most shipments go fine. Russian customs have been a problem recently, but as far as I know it is no problem now. I’ve been shipping to Moscow from USA a few times without a problem.

  12. keisha says:

    how much is the shipping in an order of $21.00 U.S.?

  13. sabri says:

    I want to buy this one from turkey, how much do ı pay totaly including delivery cost and how

    http://www.anythinglefthanded.co.uk/acatalog/le_chat_pearlised_backward_watch.html

  14. rose says:

    i want the left-hander mug,can i ask how much the delivery will cost? I’m from the Philippines.
    Thank you,

    • Keith says:

      You can get the information from the tables above – Philippines is courier delivery only, which will cost £18.95 for orders up to £40.00 and £22.95 for orders above that.

  15. Margaret Smith says:

    Hi there,

    I have seen a good pair of dressmaking scissors on your website which I’d like to order. Whilst the Royal Mail dispute continues, are you using another delivery service for your orders to customers? I hate the idea that the scissors I so much need and want may languish somewhere amongst millions of other items which may never be delivered.

    Your reply would be much appreciated.

    Margaret Smith

    • admin says:

      We are using a tracked UPS courier service to deliver parcels to UK customers while there is disruption being caused by Royal Mail strikes. Anything Left Handed will cover the additional costs of this service. Unfortunately, the cost of this service for deliveries outside the UK is prohibitive so we still use airmail for overseas parcels.