Questions & help

We want to answer any questions you have as quickly as possible and the quickest way is if the information is already on our web site!  We post the answers to all questions we receive and put up information pages and reply to comments added by visitors.

The links below with take you to pages where you may find the answer and a search will bring up all pages and posts containing your search term.

If this does not give you an answer, please contact us using the forms provided and we will reply by email.

1. Pages with information covering our most common questions

2. Product search

Click here to search our product database using key words

If you want something that is not currently in our range, please let us know by adding a comment to our page of items we are investigating and we will give feedback by replying to the comment and updating it if we can find the product –
Click here to add the item you want to our list

3. Information search

Use the box in the grey bar above to search all of our information pages and blog posts – put your search words in the box labelled “Search information”.
TIP: If you are searching on a phrase of more than one word, put in in quotation marks, e.g. “golf instruction”

4. Add a comment

If you have a question or want to add your views to any item on our information pages, just add a comment and we will pick it up from there.  If we reply to a comment, it means other people can see the answer as well.   People who have subscribed to our comments feed (including us) will be advised of your comment straight away and it may be the quickest way to get an answer.

5.Contact forms

If you need to contact us direct to get an answer to your question, please click one of the links below to get the appropriate form and that will speed up our reply:

Customer service form – For anything to do with an existing order – payment, delivery, changes or other queries about your order.  There are also phone, fax and postal details on that page.

Web site content – Any questions, feedback, suggestions or additional information on any of the items on our web site (or just add a comment on the page and we will respond to that).

Commercial contacts – If you are trying to sell us something!

 Print This Page Print This Page

51 Responses to “Questions & help”

  1. Tim Dittmer says:

    I looking for a watch with the stem on the left

  2. Tim Dittmer says:

    I am looking for a watch with the stem on the left side. I wear my watch on my right hand, but have never had a watch with the stem on the left so I could get at it without taking it off. I would appreciate any suggestions.
    Thanks
    Tim

  3. Aviad Rotholz says:

    i am shopping for a lr baggs m1 lefthanded acoustic guitar pickups. you sell the m1a (active) version. i was wondering if there is a lefty m1 passive version. if not, must i use the active capabilities on the pickup or can these be turned off (will it work passively only without a battery)?

  4. Mark Cohen says:

    in answer to my e-mail about camera’s it is a definate yes it is a must for a person that has lost the use of their right arm and is left handed.That my not be a large proportion of the population and may not have huge demand but it is very important for the dissabled person that is in this position.With the internet at the disposale of the manufactures the demand is worldwide so why do they not make one???

  5. Hari says:

    Dear mates,
    I am doing research on camera ergonomics.
    Is left-handed camera really a need for left-handers?
    Look forward to your sincere replies.
    Cheers!
    Hari

    • lauren says:

      yes i think its very needed for left-handed people as i’m a person who is looking into photography for a job and has a dissablity in my right hand there for i’m needing a left handed camera so i dont look stupid :)

  6. Barbara says:

    Hi Keith,

    I just realized that I have not received the newsletter for the past few months. Have you been sending them out?

    Thanks

  7. Johanna says:

    Hello and congratulations to everyone here! It’s your special day 2day! Hope you guys are enjoying it, I’m celebrating with a cake. You guys should do it too. Take care (or cake)

  8. carmen says:

    hi keith, i have not been receiving any newsletters. when will the 2011 lefties calendar be available?

  9. shubha says:

    Thanks to u,
    My daughter of 5 yrs is left handed and i am learning how to teach her and support her through her ordeal. She is writing in a mirror image way and i was really shocked for the first time since both of us my husband and myself are right handed. Even she gets confused to wear her sandals the right way. So I was really tensed. Thanks to you now I know this is normal for a left handed child.

  10. vinay says:

    i have ordered one wall clock and one watch from india. how much time will it take to reach me..
    please inform..
    +919897111100

  11. Cathy Price says:

    I was ordering some equipment and came across the Sattler pencil grips. As a pediatric occupational therapist, I’m always on the lookout for something that might work better for the children with whom I work. I like those. There was both an American and UK price listed, but no way to add them to my cart. How do I get them?

  12. Brandon says:

    Will the Left Handed Teachers Edition CD work with Windows Vista or Windows7 ?
    Does it come with the book and CD or just the CD by itself ?

  13. Ari says:

    Do you have an affiliate program?

  14. Human says:

    When I search for back to school senior 11+, I see full description but no picture. Is it just me or it’s not available?

  15. Ruth Boruvka says:

    Hi
    My daughter is left-handed and has just started school. The teachers says she holds the grip on her pencil too tight and therefore gets pains in her arm and hand and therefore the muscle needs to be strengthened. Do you know what exercises I could do in order to strengthen the muscles? Thanks so much

  16. Flora says:

    Hey, I’ve been looking for a lefthanded sketchbook for some time and have not yet found one. This is a problem as the spirals make my wrist move at an awkward angle. Any chance you could start selling them?? :)
    Thanky-you’s

  17. Mark Cohen says:

    looking for a left handed camera must have shutter button on the left side

  18. Malcolm Brown says:

    do you still sell left handed pinking shears?
    best Regards
    Malcolm Brown

    • Keith says:

      Sorry, these are no longer produced by the manufacturer and we cannot find a replacement

    • Keith says:

      Sorry, but no. The manufacturer we used for many years has discontinued them and is no longer willing to make a left-handed version and we have not yet found anyone else who will make them for us. If anyone knows a supplier of left-handed pinking shears please let us know!

  19. Judy Freeman says:

    To Whom it May Concern:

    Years ago I saw a cup for left-handed people advertized in a magazine for left-handers. The cup had a hole at the top edge on one side, so that if a person used it who was right-handed, the liquid inside would pour out through the hole and on to the person. Can you help me find it?

    Thank you.
    Judy Freeman

  20. Amjad says:

    Hi,
    Many years ago I was the fortunate owner of an Osmiriod Copperplate Fountain Pen. Unfortunately though I have since lost it. Is there any way you can offer this pen for sale? I know they have ceased production but I would really appreciate it if you find one for me or recommend an alternative.

    regards,
    Amjad

  21. Diana Tanner says:

    Please could anyone advise where I can purchase left handed scissors with a pattern ie, wavy lines etc-there seem to be plenty of straight cut left hand scissors but I have been unable to find any which cut a pattern.
    Please help.

  22. man says:

    how can i get my little girl to write in a straight line as she starts off on the line the line then goes off on an angle

    • Human says:

      I recommend you put a ruler under the writing line. But don’t force her to do it at school or she may feel uneasy.

  23. Washtub Jerry says:

    This is a question about books for lefties. What percent of books for lefties have the binding (spine) on the right?

  24. Terefe Tafesse says:

    Hi guys!

    It is possible to know the estimated number of left handed people in the world?

  25. V Gardner says:

    Looking for a dip-it style calligraphy pen with left-handed nibs. Do you carry such an animal? Does such a thing exist?

    I see only fountain pens with ink cartridges that are left-handed.

    Please help ASAP for Christmas gift.

    Searching………..

  26. George says:

    Wanted to place an order but you do not accept Discover Card. Why?

  27. tammy desmond says:

    I have always heard that people use one side of their brains to control speech. However left handers use both sides. Thus if a southpaw had a stroke that hit one side we would still be able to speak. Also southpaws get stigmatisms in the eyes due to the shock of being forced to switch hands. Any of this true?

  28. tammy desmond says:

    I make greeting cards. I would love cards that open to the left for southpaws. One can’t turn it around bec the paper is different on the back of the card. Any idea if carry this type of product?just the paper.

  29. Jessie says:

    Hello, I was wondering if you would be able to order in any left-handed pinking shears, I have been after them for I don’t know how long and nobody seems make them. Are they even in production?

    Many thanks.

  30. Wei-Tsung says:

    How can I track my order?

  31. william says:

    is there any dvds or books of finger exercise for lefthanders for guitar players.

  32. Cathy Price says:

    Why are the stems on your watches on the same side as righty ones. I don’t care which directions the numbers go, as I can read a watch/clock in any direction, but I wear my watch on my right wrist (to keep it out of the way) and the stems on your watches would still be facing away from my wrist, just as the right-handed version I currently wear.

  33. Carol says:

    Hi on your left handed watch the number 10 is written the left handed way as in 01, however on the wall clock it is written the righthanded way? Is there any reasoning behind this? Do you do clocks completely lefthanded? x x

  34. Bryan says:

    I want to know if it’s true that lefties don’t live as long as righties. And also, I think there would be more lefties if we weren’t treated so badly in the past.

  35. Lisa says:

    I looking for a watch for a teenage girl. I would like one where the STEM is on the lefthand side. I do not see this in your catalog. Any suggestions?

    Lisa Corrigan

  36. Julie says:

    Dear Sir

    I run a Saturday School and would like to order some your left handed write boards. i notice that you reduce the second one to half price. How much would they cost each if I ordered 10 to start with.

    Thank You

    Julie

  37. Laura Painter says:

    I recently ordered a Pelikano Junior cartridge pen and some 38mm Universal cartridges. Inside the pen there was a cartridge supplied that was 71mm long. Please can you advise whether we can use the 38mm cartridges or have we been wrongly advised?

  38. Gail says:

    Is there a microwave oven that opens left to right?

    • Bill says:

      I’ve looked all over the place and have never found one. The best bet is one where the door opens up, they are usually commercial style types.

  39. Colin Massey says:

    Is there an Anything Lefthanded Partner here in India ? If not, can one become a Partner and how does one go about it ??

  40. Tina says:

    Hi,

    I’ve ordered a bunch of pens, pencils, the guide placemat and the handwriting books. Everything looks great.

    I’d like to know the font that is used for the handwriting books. I want to print out extra writing practice sheet but am not sure which font style to use.

    Thank you,
    Tina

  41. charlotte says:

    I’m wanting to play the violin however i wasnt sure if i could play a right handed one on my left side because of the strings been back to front.
    Also i would like to know were i could purchase a cheap beginners second hand left handed violin from?

  42. Paul Huck says:

    You had a backerds runnin watch. Site says out of stock, due end of July. Still says that, 1/2 way through August. Got any in yet? I jus waitin fer you to getsum in. Kaint wait to get mine!

Leave a Comment