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Payment problems and currency issues

We sometimes get questions from customers who have had a problem with getting a card payment completed on our website or have queries about currency issues – so here are the answers: Card rejected on our site because of incorrect data Our system will check that you have entered a

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Posted in Ordering and delivery

Last order dates for Europe and UK

Just another reminder that any orders for left handed products for pre-Christmas delivery within Europe need to be placed by 07:00 UK time on 9 December 2011. Last order date for UK delivery is: 07.00 UK time on Monday 19th December 2011 We will keep despatching orders right up

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Posted in Ordering and delivery

Last order dates for Christmas 2011 delivery

We deliver our orders using the First Class Royal Mail within the UK and Air Mail overseas and we process and despatch orders on the working day after they are placed on our web site. Based on the last posting dates advised by the carriers, these are the last order

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Posted in Ordering and delivery

Changing the contents of your shopping cart

How to change quantities or remove items from your shopping cart

Posted in General questions, New videos, Ordering and delivery

Currency conversion video

We display our prices by default in UK Pounds Sterling but it is very easy to have our site display everything in your own currency as well.

Posted in New videos, Ordering and delivery, Site operation

Left handed child download guides problems

We have 3 guides available – on scissors and cutting, letter formation and pre-school children.   You can see them here: If you order on you should be returned to the download page after you make the Paypal payment and then click the “Return to merchant” button. If

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Posted in Ordering and delivery

Currency conversion and currency rates

We get a lot of emails asking us about prices for our products in various currencies so we have implemented a system that allows you to choose a currency then see our whole shop and checkout in that currency, calculated at current rates Just click on one of the flags

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Posted in Ordering and delivery, September 2010

Delivery to China

Q – I am very sorry to say that I saw the delivery fee after I paid for my order. Why when I have bought over 30 Pounds goods at the same time must I pay the delivery fee? Please cancel the delivery as soon as possible,thanks lot, Yours, Zhiyu,

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Posted in Ordering and delivery
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Q – Do you do Gift Vouchers?

A – Yes, we have set up a system with Paypal for you to purchase gift certificates that you can give to friends or family members and they can then visit our online store, choose exactly what they want and use the certificate to pay for it. Click here to

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Posted in Ordering and delivery, Uncategorized
Tags: , ,

Q – Why do you only offer airmail for international deliveries?

I have just ordered three items from your online shop, and unlike previous orders, shipping was not free this time. Maybe the amount was not enough? Airmail should not be the only option. But now I have paid, and it will be sent that way. However, it was unexpected not

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Posted in Ordering and delivery
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